Privacy Policy

Last updated: April 2026

1. Who We Are

This privacy policy applies to haygoodies.com (“we,” “us,” or “our”), an online store selling custom products. You can contact us at: admin-jay@haygoodies.com

For customers in the European Union or United Kingdom, we act as the data controller for your personal information.

2. What Information We Collect

We collect information you provide directly to us and information generated through your use of our store.

Information you provide:

Name, email address, billing and shipping address
Payment information (processed securely by our payment provider — we do not store full card details)
Order details, product customisation instructions, and any messages you send us
Account login credentials if you create an account

Information collected automatically:

IP address, browser type, and device information
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Send order confirmations, shipping updates, and customer service communications
Handle returns, refunds, and disputes
Improve our store, products, and user experience
Comply with legal obligations (e.g. tax records, fraud prevention)
Send marketing emails, if you have opted in (you can unsubscribe at any time)

4. Who We Share Your Information With

We do not sell your personal data. We share it only as necessary to operate our business:

Fulfilment partners: to produce and ship your order
Payment processors (e.g. Stripe, PayPal): to securely process your payment
Shipping carriers: to deliver your order
Platform providers: as required by those platforms
Google (Analytics, Search Console, Merchant Center): for store analytics and product listings
Legal authorities: if required by law or to protect our rights

All third parties we work with are required to handle your data securely and only for the purposes we specify.

5. International Data Transfers

We operate across the USA, UK, and EU. Your data may be transferred to and processed in countries outside your own. Where we transfer data from the UK or EU to countries without an equivalent level of data protection, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

6. Cookies

Our website uses cookies to:

Keep your shopping cart and session active
Remember your preferences
Analyse site traffic (via Google Analytics)
Enable advertising and remarketing features

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect store functionality.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting obligations. Order records are typically retained for up to 7 years in line with tax requirements. Account data is held until you request deletion.

8. Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

Access: request a copy of the data we hold about you
Correction: ask us to correct inaccurate or incomplete data
Deletion: request that we delete your personal data (“right to be forgotten”)
Restriction: ask us to limit how we process your data
Portability: receive your data in a portable format
Objection: object to processing based on legitimate interests or for direct marketing
Withdrawal of consent: where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at: [your contact email]

If you are in the UK or EU and are unhappy with how we handle your data, you have the right to lodge a complaint with your local data protection authority (e.g. the ICO in the UK, or your national supervisory authority in the EU).

9. Children’s Privacy

Our store is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

12. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us:

haygoodies.com
Email: Admin-jay@haygoodies.com
Website: https://haygoodies.com